Elegant Impressions Return Policy

Gift Basket Return and Damaged Product Policy

At Elegant Impressions, we take pride in creating beautifully designed gift baskets and ensuring they arrive in perfect condition. Please review our policies below:

Returns

Due to the custom and perishable nature of our gift baskets, returns are not accepted unless there was an error with your order or damage during delivery.

Damaged Products

If your gift basket arrives damaged, please notify us within 72 hours of receipt. After this timeframe, we are unable to process exchanges or returns. To report a damaged product:

• Include clear photos of the damaged item(s) and packaging.
• Contact our customer support team directly.

Policy Details

• No Returns for Custom/Perishable Items: Custom and perishable items are non-returnable unless there was an error or damage.
• 72-Hour Damage Reporting Window: Damages must be reported within 72 hours for eligibility.
• Proof of Damage Required: Photos of the damaged product and packaging are essential for processing claims.
• Refund or Replacement: We will provide a replacement or refund for damaged items—whichever you prefer.
• Non-Refundable Shipping Costs: Shipping fees are non-refundable unless the damage was caused by our shipping process.
• Clear Expectations: By placing an order, customers agree to these terms and conditions.

Your satisfaction is our priority, and we’re here to ensure your gift-giving experience is exceptional!

Elegant Espresso

Returns and Damaged Product Policy

At Elegant Espresso, we prioritize the quality of our products and your satisfaction. Please review our policy regarding returns and damaged items:

Returns

Due to the perishable nature of our coffee, we cannot accept returns unless there is an issue such as a damaged delivery. Please note that express shipping fees (e.g., Next Day Air, 2nd Day Air, 3-Day Select, or any other expedited shipping options) are non-refundable. Ground shipping fees are also non-refundable unless the damage was caused by our shipping process.

Damaged Products

If your order arrives damaged, we’re here to help! To ensure a prompt resolution, please contact us within 48 hours of receiving your order. After 48 hours, we are unable to accept exchanges or returns.

We appreciate your understanding and look forward to serving you the finest coffee experience!